Josh: I don't think SLM:Measurement shows the status of the incident ID, only the incident number, though I wouldn't swear to that. If you're not seeing it, then that's probably true.
Are you trying to build a report showing this information? If not, what are you trying to accomplish by pulling it? If you're working on a report, I can make some suggestions, but if you're working on something other than a report, I probably can't help you at all. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA [email protected] ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Josh S Sent: Wednesday, January 08, 2014 10:15 AM To: [email protected] Subject: [EXTERNAL] Incident SLM Data Hey everyone, I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form. Getting a certain company on the SLM:Measurement form is not hard as the title houses the company name for us. But I cannot figure out how to pull SLM:Measurement data for ONLY not closed, resolved or cancelled Incident tickets. I hope my explanation makes sense. Any ideas? Thank you! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
