Because the current status isn't really an important value to the service target, it is not stored on the SLM:Measurement form. They way I've gotten around this in the past is to either create a reporting join or an actual Remedy join form. You can do all kinds of interesting reporting if you have a join between HPD:HelpDesk and SLM:Measurement :)
Kelly Deaver
Unisys Corporation
Unisys Corporation
_ARSlist: "Where the Answers Are" and have been for 20 years_-------- Original Message --------
Subject: Incident SLM Data
From: Josh S <[email protected]>
Date: Wed, January 08, 2014 11:15 am
To: [email protected]
Hey everyone,
I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form.
Getting a certain company on the SLM:Measurement form is not hard as the title houses the company name for us. But I cannot figure out how to pull SLM:Measurement data for ONLY not closed, resolved or cancelled Incident tickets.
I hope my explanation makes sense.
Any ideas?
Thank you!
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