Hi Frank,

We are looking into testing a roll back to SP4 ourselves just as a test in 
our QA environment to see if the issue is with the Global fields or not.

On another note, I am also hearing (haven't received the document yet) 
that there is a bug on IE10 that may be the cause of this error on the Mid 
Tier.  But again, I haven't seen the doc on that so don't quote me on it. 
May have absolutely nothing to do with all this!

Since we have an SSL connection, Support is also asking us to test the "Do 
not save encrypted pages to disk" option in IE10. enabling it and 
disabling it to see if that makes any difference.  We haven't been able to 
do so yet.  So that is to be continued...

So welcome to our Nightmare Frank!  If you find anything please DO share!

Pascale Sterrett

Kenavo ar wech all



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Subject
Re: Caught exception :Object doesn't support property or method 
'getProxyGlobalFields






ITSM 764sp2
ARS 764sp2
Midtier 8.1sp2 HOTFIX
Weblogic 10.3
Linux

We are battling this same issue. Caught exceptions, NULL pointers... The 
user are flushing their Midtier cache and we are starting to flush the 
server caches every few days. This all happened when we went to IE 10. 
This was required by our organization. We found so many issues with 
midtier 764 sp2 on IE 10 that we had to upgrade (was recommended by BMC).
BMC is asking for Fiddler logs when the user has the issue which is almost 
impossible to obtain; Fiddler is not on every desktop.
BMC is telling us that we will have to upgrade to ARS 764 sp5 in order to 
get more assistance but based on this thread it sounds like that 
introduces worse issues.

Frank Caruso

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