We are using Kelverion integrate SCOM 2012 using SCORCH and Help Desk 7.6.04, but we found out that the web service integration will no longer work in 8.1. So now we need the API version, but they want us to pay extra for it, even though we bought Integration pack. They forgot to tell us this when we implemented it. They are a small company and the service is a reflection on that. I am really surprised that Microsoft didn't just recreate their old API for integration from SCOM to Remedy. Instead they pointed us to Kelverion. You would think that such a big corporation would pick a big vendor to help integrate its products with Remedy. The connector works fairly well with SCOM -> SCORCH -> Remedy, but you have to build your own web services if you are using the 7.6.04 integration. They don't provide that for you.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat) Sent: Monday, January 13, 2014 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Kelverion Integration Pack for BMR Remedy ARS ** Todd, We are using the Kelverion product for AR Server. I have found that Kelverion has been good to work with as a vendor. They are very attentive to issues that we have uncovered in the product and have been quick to provide updated versions that address those issues. The current version is using API level integrations in lieu of web services which their early Orchestrator versions did. A very good choice on their part! My recommendation is to get the latest version of the Integration pack and you should be able to perform whatever you need in Orchestrator. Jim Coryat Micron Technology, Inc. From: Arner, Todd [mailto:tar...@glhec.org] Sent: Friday, January 10, 2014 12:40 PM Subject: Kelverion Integration Pack for BMR Remedy ARS ** We are currently looking at a product to integrate our Remedy environment with Microsoft System Center 2012 Orchestrator. Right now we are starting to evaluate the Integration Pack from Kelverion. I am just wondering if anyone else is using this product? If you are using it and have anything you'd like to share (good, bad, or indifferent), I'd appreciate your feedback.. Thanks, Todd Arner Great Lakes ________________________________ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
