Thank you all! I've read on documentation that Disable Escalation flag is ignored when you set a server group.
I will change the configuration of the form according to my needs. As always, you're really helpful!! Jose Manuel Huerta http://theremedyforit.com/ On Mon, Jan 13, 2014 at 4:27 PM, Hullule, Kiran <[email protected]>wrote: > ** > > All other servers except primary server (rank 1) should have > Disable-Escalations set to T. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Monday, January 13, 2014 8:53 PM > > *To:* [email protected] > *Subject:* Re: Escalator duplicates work > > > > ** > > Jose, > > First thing I would do is to turn on server group logging on both servers. > Inside this log it tells you if/when services are failing over, if a host > isn't responding in the group, etc....the only reason that the escalations > would be running on both nodes is if node 2 doesn't think that node one is > online...which means that node 1 would not be responding to the heart beats > and such....something to investigate anyway. > > > > On Mon, Jan 13, 2014 at 8:15 AM, Jose Manuel Huerta Guillén < > [email protected]> wrote: > > ** > > No idea if this is even possible? > > > > To summarize: Is it possible to restrict the escalations to execute only > in a subset of servers in a server group? > > > Jose Manuel Huerta > > http://theremedyforit.com/ > > > > > > On Fri, Jan 10, 2014 at 9:46 AM, Jose Manuel Huerta Guillén < > [email protected]> wrote: > > Hi listers, > > > > Happy new year!!! > > > > Lot's of work and an important go-to-production milestone for Jan 1st have > been having me busy (to the limits). > > > > Now, new year and seems that 2014 is a 2K effect for Remedy 7.5. Date > additions stop working and some other issues have arised. > > > > I think that the service owner is now regreting about to not upgrade to 8 > when I told him. > > > > Well, One of the problems I have is very strange: all escalations are > executed two times. That means, for instance that the notification engine > sends two mails to each user. But also, that custom code I created to set > penalties at an invoice when breaking an SVT is creating two penalties for > each SVT. > > > > We have two ARS servers set in one server group and I've found that both > servers were excuting the escalations, so each action of the duplicates is > performed at each server. I rebooted all the servers and the system started > to work correctly. So, happy ending.... for a few days. Yesterday it > happened again, another reboot and solved. > > > > So now I'm facing a problem, with a system with limited support. > > > > In orther to avoid it, I think that setting the servers to only allow one > of them to execute escalations, could be the solution. But, according to > the official documentation: > > - The disable escalations check at the server configuration form is not > used when configured in a server group. > > - The number of escalation threads is defaulted to one, when no > escalation queue is set. > > > > So, Is it possible to restrinc the escalation to execute only at one > server? > > > > Thanks for your help!! > > > > > Jose Manuel Huerta > > http://theremedyforit.com/ > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
