Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.servizi&form=WRBorsaitaliana&mode=Modify&qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22
In notify action you can also check the 'Web URL' option. Luisa Da: "team.rem...@libero.it" <team.rem...@libero.it> Per: arslist@ARSLIST.ORG, Data: 17/02/2014 15:03 Oggetto: Direct access URL used in email notification - AR 7.6 Inviato da: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ________________________________________________________________________________________________________________________________________ La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. ________________________________________________________________________________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
<<inline: graycol.gif>>
