There is also this document in the BMC Communities: Direct Access URL to INC, CRQ & TSK using SHR:LandingConsole<https://communities.bmc.com/docs/DOC-27541>
Jason On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams <ruedi...@tams.de> wrote: > Hi there, > > you can find some information about the URLs in the PDF Mid-Tier Guide for > 7.6, too. > > HTH > > Rüdiger > > -------------------------------------------- > Luisa Clotilde Carena <luisaclotilde.car...@sgsbp.it> schrieb am Di, > 18.2.2014: > > Betreff: Rif: Direct access URL used in email notification - AR 7.6 > An: arslist@ARSLIST.ORG > Datum: Dienstag, 18. Februar, 2014 11:30 Uhr > > ** > > Hi Pietro, > > > > you have to build an url > like this in your email text, > > > http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.servizi&form=WRBorsaitaliana&mode=Modify&qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 > > > > In notify action you can > also check the 'Web URL' option. > > > > Luisa > > > > "team.rem...@libero.it" > ---17/02/2014 15:03:49---Hi Folks, I am currently trying to > implement a hard link in an email notification to > the > > > > Da: "team.rem...@libero.it" > <team.rem...@libero.it> > > Per: arslist@ARSLIST.ORG, > > Data: 17/02/2014 15:03 > > Oggetto: Direct access URL used in email > notification - AR 7.6 > > Inviato > da: "Action > Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > > > > > > > > Hi Folks, > > I am currently trying to implement a hard link in an email > notification to the > > incident number from a custom on submit response > notification filter. > > Question: > > Can someone provide me with a working example that provides > this > > functionality? Have a url link to an incident in an email > response... > > I have tried the following on my server and I can get to the > incident form but > > I can't get to the incident number.. as it tells me No > matching requests (or no > > permission to requests) for qualification criteria. (ARWARN > 9296) > > > > Pietro. > > > > Environment: > > BMC ITSM : 7.6.04 SP 4 > > Ar Server : 7.6.0.4 SP % > > OS/platform version: Red Hat Enterprise Linux Server > release 6.4 (Santiago), > > kernel 2.6.32-358.23.2.el6.x86_64 > > Database vendor/version - Remote or local: Oracle > Database 11g Release > > 11.2.0.3.0 - 64bit Production configured as remote > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > > "Where the Answers Are, and have been for 20 > years" > > > > > > > > ________________________________________________________________________________________________________________________________________ > > La presente comunicazione e' destinata esclusivamente al > soggetto indicato piu' sopra quale destinatario o ad > eventuali altri soggetti > autorizzati a riceverla. Essa contiene informazioni > strettamente confidenziali e riservate, la cui comunicazione > o diffusione a terzi > e' proibita, salvo che non sia stata espressamente > autorizzata.Se avete ricevuto questa comunicazione per > errore, Vi preghiamo di darne > immediata comunicazione al mittente e di cancellarne ogni > evidenza dai Vostri supporti. > > > ________________________________________________________________________________________________________________________________________ > _ARSlist: "Where the Answers Are" and have been > for 20 years_ > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
