This could be an example of how a Problem could be used to fix a FEMA Incident.
-----Original Message----- From: Tauf Chowdhury <taufc...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Tue, Feb 18, 2014 12:46 pm Subject: Re: Implementing FEMA incident procedure in Remedy ITSM Tom, ou could use the Work Order module as well. he other way would be to maybe change the wording of your FEMA "incident" to major incident" but that would be a culture change. Sent from my iPhone > On Feb 18, 2014, at 12:29 PM, Tom Siegel <tsie...@intrado.com> wrote: Hi - All We are moving from BMC SDE to Remedy ITSM and I had a question. In my ompany's world the word "incident" has a whole different meaning than the ITIL elp desk world. When we "declare and incident" folks gather into a room and ollow the FEMA incident management protocol for resolving the issue. In SDE his meant replacing every instance of the word "incident" with the word ticket", to avoid confusion. We then tracked our FEMA style incidents in the hite Board module. I was hoping that there was someone out there in the Remedy TSM world who has integrated FEMA type incidents into their system. Being brand ew to Remedy, the only path that I can see is to highjack the Problem module or our FEMA type incidents and use the Incident module for our "tickets" as we id in SDE. Thanks, Tom _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
