While of course you should always check with your sales rep, my understanding is that once you move to the Suite pricing, the "3 free licenses" are no longer legally included.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, February 18, 2014 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: licenses question (minimum install) ITSM Hi, You are not even allowed to use the 3 Fixed licenses. These show in the system for historic reasons, and everyone that is not on the old legacy licensing mode will not be allowed to make use of them, i.e. not assign them to anyone. This is probably something we should add to our license FAQ: https://rrr.se/cgi/index?pg=faq Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Patrick, > The only 'free' licenses that I'm aware of are the 3 Fixed User > licenses you get with the Remedy Server, I believe everything else > needs to be purchased. > > > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi <remedy...@gmail.com> wrote: > >> ** >> So we bought ITSM but the install instructions say you need (20 >> licenses for each module). >> Does that mean that purchasing ITSM you get free 20 licenses? This >> must have been covered before... >> >> Any where would that information be published. >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
