Hi, Licenses in RKM are "paper based" as they are in SRM - there is no such Fixed or Floating licenses, they come up as "Not Applicable" but they are actually tied to permissions. The "Knowledge User" permission is required for RKM Users to work Articles through their lifecycle, which is considered a "RKM license" allocation - this is what you need to report to BMC as your license count. "Knowledge Submitter" may also be tied into this count, you need to talk to a BMC Sales Rep to confirm this as it changes regularly.
All RKM Articles that are Published are available to end user without the need to allocate RKM permissions to end user, however you need to control the Article Visibility to allow end users to see these Articles. If no Visibility is defined (and the system will warn you all through the lifecycle to Published if not), then only members of the assigned Support Groups will be able to see these Articles. Any RKM permission assigned to an end User will give them "elevated" privileges to see non Published Articles (based on Visibility). Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rabi Tripathi Sent: 19 February 2014 19:40 To: [email protected] Subject: Remedy Knowledge Management Licenses Hi listers, Can somebody give me a quick take on how user licenses are handled in RKM (7.6.0.4)? To author/administer articles I am guessing a person needs ARS+KM license, and there are fixed and floating kinds? What if I want to make the articles available to end users, just for browsing? Any license needed? I see a conversation on this topic from early 2013, but it doesn't have all the answers I am looking form. Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
