Hi, The Paper License concept is that you estimate the number of end users that will access the system and pay BMC a license fee based on this number. The users don't get a license allocated in the tool (Floating/Fixed) so to speak, but as they are accessing the system (Consoles, etc) you need to pay BMC the associated license fees.
Best to check with your BMC Sales Rep as things change regularly. I am not sure on the end users without RKM permissions as it used to be that these were included in the total count (same as SRM licensing), but that may have changed. You can get detailed information here on the SRM model that was also used for RKM (although it needs to be updated with the latest licensing model for RKM): https://communities.bmc.com/docs/DOC-2975 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rabi Tripathi Sent: 21 February 2014 17:37 To: [email protected] Subject: Re: Remedy Knowledge Management Licenses Thank you Carl, Roger, Joe. So we concur: no license for end users to browse. I don't fully understand the "paper license" concept. Are you saying yes, license is needed to manage articles, but the mechanics of the license is that you don't add the license like others, but pay based on how many users are given the Knowledge "permission?" Regards. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
