Hi Tauf, Close, " SRD:ServiceRequestDefinition_Base" and field 112 J
The Assignee Groups field controls visibility at the Console level, so you can create a Company based SRD/PDT/AOT/Template then expose this by changing the "112" field and set to "Public" or the combination of Groups required to access this Service Request. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: 19 February 2014 21:52 To: [email protected] Subject: Re: SRM - Global SRD using an Application Template ** Kevin, Not sure what you tried but I've gotten it to work using a method Carl Wilson suggested which is opening up the SRD in the base form, and adding the group ID of the company or entitlement group in field 179. Sent from my iPhone On Feb 19, 2014, at 4:34 PM, Kevin Shaffer <[email protected]> wrote: ** ARS 7.6.04 SP4 SRM 7.6.04 SP4 Multi - Tenant Environment Requirement: I need to create an SRD that is visible to all companies that creates a change that uses a pre-defined change template. When you create the AOT with an application template it forces you to pick a company. Therefore I can't create a Global PDT or SRD using an application template. I noticed in the community pages a few people saying they got around this but I haven't been able to get their suggestions to work. Has anyone had a similar requirement and been able to get this to work or is this just a limitation of the product? One final gotcha, I can not doing any customizations, so I can not modify workflow. The solution has to be configuration only. Thanks in advance Kevin Shaffer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
