Folks any advice/inputs as to what is missing & causing the issue said in the mail below...
- FRQ > On 19-Feb-2014, at 23:08, "MOHAMMED FAROOQ BABA" <[email protected]> wrote: > > Hello List, > > > > There’s an intermittent issue going on in our Production Environment wherein > a SR's (Service Request) ‘Request Detail’ page will be blank and it’ll be > something like this as shown below in the Screen shot. > > Due to this the Question and Answers Section is Blank. > > I've checked in “SRD:MultipleQuestionResponse” form and I don’t see any > entries pertaining to the questions and answers for the Flawed SR with blank > Request detail page, For the one which are working properly i do see records > equal to number of questions for SR in the same form. > > Please let me know if someone has faced this issue and corrected. > > Note this is intermittent & because of that nature we are unable to get logs > of that period, By the time we come to know of the issue it'll be more then 2 > or 3 days and logs will be gone. > > > > <image002.jpg> > > > > > > Environment Details: > > > > ARS SP5 / ITSM SP2 / MSSQL / WINDOWS SERVER 2008. > > > > Regards, > > FRQ. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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