Schlumberger-Public ________________________________________ Hi all, I am wondering if anyone else has experienced the issues that I am seeing. Group emails will fly out of the system with no issue for about 4 days, then on that 5th day, they start lagging and taking longer and longer to leave the system. The form that I am looking at is the NTE:SYS-NT Process Control form. So, I know that there are escalations around this form depending on if it is an individual email or a group email. The individual ones will continue to go out at a fast pace, it is just the group emails that take longer. I understand that it has to loop through a table with all of the people that are assigned to that group, but like I said in the first 4 days after a restart of the Remedy service, they go out at a fast pace. Just to give you an idea, I have seen the group emails get 20-30 minutes behind. I am thinking this is more of an escalation issue as if I restart just the email service, it does not help any. It does not matter if I restart the Remedy service on a Monday at 8am or a Thursday at 2pm, within 7 days, the group emails will be slow in going out. Also during this time, we will see the CPU of this server go up to around 30% or above and stay there, where in the first 4 days it is between 10-20%. I have relayed all of this to BMC and they have tons of logs (we have been working for 6 month on this 1 issue). They have asked me to increase escalation thread, move the group escalations around, and move the escalations from one server to another. None of this has helped at all. I have asked for BMC to escalate the issue and the same person keeps calling me and says they are working with the escalated person - starting to have doubts about that.
Here is our environment: ARS - 7.6.04 SP3 ITSM (Incident, Change, and Asset) - 7.6.04 SP2 Database - Oracle 11g - 64bit Application server - 2 Linux servers that are VMs that are in a server group MidTier - 3 servers - 7.6.04 SP4 with the March 4, 2013 Hotfix _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
