Greg, Do you notice the problem with a particular group or is it all groups?
Also, there are a couple of NTE:SYS-NT... forms- I think a Log form and of course the Processing form, how many records are in the forms when it starts to slow down? Have you seen any change in the count of records on that form after you restart ARS? Also, I wonder if you are running into indexing problems with all of the push fields that occur during this processing event and just the sheer volume of records that end up in the notification forms. Janie On Mon, Feb 24, 2014 at 8:03 AM, Greg Donalson <[email protected]> wrote: > Schlumberger-Public > ________________________________________ > Hi all, > > I am wondering if anyone else has experienced the issues that I am seeing. > Group emails will fly out of the system with no issue for about 4 days, > then on that 5th day, they start lagging and taking longer and longer to > leave the system. The form that I am looking at is the NTE:SYS-NT Process > Control form. So, I know that there are escalations around this form > depending on if it is an individual email or a group email. The individual > ones will continue to go out at a fast pace, it is just the group emails > that take longer. I understand that it has to loop through a table with > all of the people that are assigned to that group, but like I said in the > first 4 days after a restart of the Remedy service, they go out at a fast > pace. Just to give you an idea, I have seen the group emails get 20-30 > minutes behind. I am thinking this is more of an escalation issue as if I > restart just the email service, it does not help any. It does not matter > if I restart the Remedy service on a Monday at 8am or a Thursday at 2pm, > within 7 days, the group emails will be slow in going out. Also during > this time, we will see the CPU of this server go up to around 30% or above > and stay there, where in the first 4 days it is between 10-20%. I have > relayed all of this to BMC and they have tons of logs (we have been working > for 6 month on this 1 issue). They have asked me to increase escalation > thread, move the group escalations around, and move the escalations from > one server to another. None of this has helped at all. I have asked for > BMC to escalate the issue and the same person keeps calling me and says > they are working with the escalated person - starting to have doubts about > that. > > Here is our environment: > ARS - 7.6.04 SP3 > ITSM (Incident, Change, and Asset) - 7.6.04 SP2 > Database - Oracle 11g - 64bit > Application server - 2 Linux servers that are VMs that are in a server > group > MidTier - 3 servers - 7.6.04 SP4 with the March 4, 2013 Hotfix > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
