Hello I can state that JSS loses customers because they move from BMC to elsewhere. When a customer doesn't renew support, I make a point of asking them why and it's almost always because the BMC platform has been canned. But SNOW isn't always the destination of choice. There have been a few cases of a customer taking their SSO Plugin for BMC license to their shiny new HP ITSM system, ie one problem solved and the migration effort reduced.
BMC have no interest in AR System beyond ITSM, that much has been obvious for years and to be fair, it makes good business sense. The world is full of easy to use programming languages and workflow style products, so why try to compete with low cost/free solutions? What puzzles me is why AR System still exists given the numerous issues reported to this list - why hasn't BMC bitten the bullet and gotten rid of the parts not already written in Flash? I'm not suggesting it's a smart option, because customising ITSM is a useful sales point, but it's easy to script Python and modern, transactional database technology is available for free. I used SNOW the other day. I selected a category and waited for workflow to fire - it reminded me of Mid Tier 5.1, ie abysmal performance. It's not all that great, but sadly, neither is the ITSM installation process. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
