There was almost nothing in the error logs except a bunch of: Qualification String length is zero returning null.
I will keep poking around... maybe there is some sort of keep alive setting on the router or something. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, March 11, 2014 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 8.1.01 Timeouts ** Ok...it's not an authentication issue. The error of 'Session is invalid' is referring specifically to their session with Tomcat. I would focus my attention on Tomcat at that point...is it bouncing on it's own, have you checked the logs for the timeframes that this seems to be happening and see if anything is happening over there? On Tue, Mar 11, 2014 at 2:45 PM, Lippincott, Levi (OMA-GIS) <levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>> wrote: ** Sorry Dale, no Load balancer and no SSO. Relatively small environment. Users are connecting directly to the Mid Tier server and signing in. Authentication is happening through LDAP. I will run some Plugin Logs to find out if may be something related to the LDAP authentication if you think that is a route to go. Levi Lippincott / Remedy Administrator +1 402 561 7014<tel:%2B1%20402%20561%207014> office +1 402 321 5421<tel:%2B1%20402%20321%205421> mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Dale Jones Sent: Tuesday, March 11, 2014 3:39 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Mid Tier 8.1.01 Timeouts ** Describe your environment (Load balancers?? or SSO??) I recently had a 8.1.01 customer with Java SSO (Single Sign On) where we had to increase the Java SSO time deviation. We were getting the following error in the Plugin Logs Too much deviation between the token timestamp and the system time. Once we increased the Deviation parameter the timeout issues stopped. Take Care Dale Jones DCS Raleigh, NC 919-523-6034<tel:919-523-6034> ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] on behalf of Hennigan, Sandra [sandra.henni...@usdoj.gov<mailto:sandra.henni...@usdoj.gov>] Sent: Tuesday, March 11, 2014 4:33 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Mid Tier 8.1.01 Timeouts ** Does security have an application timeout? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Tuesday, March 11, 2014 4:26 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Mid Tier 8.1.01 Timeouts ** Has anyone ran into the issue where their users are timing out after an extremely low amount of time from the Mid Tier? This is even happening to some of our Fixed license users. They are getting session invalid errors after sometimes as little as 10 minutes. [Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] Connect with us: interpublic.com<http://www.interpublic.com/> Twitter<https://twitter.com/#%21/interpublicipg> Facebook<https://www.facebook.com/InterpublicGroup> Levi Lippincott / Remedy Administrator +1 402 561 7014<tel:%2B1%20402%20561%207014> office +1 402 321 5421<tel:%2B1%20402%20321%205421> mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Lync Communcator Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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