Rick, Where is the error coming from. Is it coming on your 7.1 custom system when trying to consume the web service to populate the 7.6.04 system, or vis versa?
On Fri, Mar 14, 2014 at 8:45 AM, Rick Cook <[email protected]> wrote: > I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have > two web services that allow a custom bare bones ticketing system on the > custom server to interact with the ITSM server, so that a record created > under certain conditions on one box will create a corresponding record on > the other. > > There is a bit of custom code and configuration data in place to > facilitate all of that, and it seems fine. The WSDL in the web service > displays the XML fine, as does SoapUI. The problem is that when I attempt > to actually fire it, I get an error that the logs don't seem to capture at > a fine enough level of detail to help me find the root of. The error, > "Error encountered while executing a Web Service", is complaining that > Field ID 8 (Short Description) is NULL, and therefore the record can't be > saved (since it's a required field). That field has a default value in it > in every form we use in the process, and we even map that field between > forms to ensure that a value is being pushed, but the error continues. > > Has anyone had a problem like this before, or can someone point me to the > next thing to try? AR Error logs aren't showing anything, and the Plug-in > logs don't say anything useful either. > > Rick Cook > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
