What are the actual start and stop conditions? Stuart Schon Service Desk Systems - Manager
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Suresh Loganathan Sent: Saturday, 15 March 2014 5:10 AM To: [email protected] Subject: SLA ISSUES... ** Hi Team, We have configured the SLA for INC. Have configured 5 mins goal and SLA start at Assigned status and stop at In Progress status. Have checked SLA with test tickets.but, it vl breach after 17 mins. It's not working as per my goal. Can you please help me to fix this issue. Regards, Suresh Loganathan. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
