The start qualification:assigned and stop qualification cancelled or in progress. On Mar 17, 2014 8:38 AM, "Schon, Stuart" <[email protected]> wrote:
> ** > > What are the actual start and stop conditions? > > > > > > > > *Stuart SchonService Desk Systems - Manager* > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Suresh Loganathan > *Sent:* Saturday, 15 March 2014 5:10 AM > *To:* [email protected] > *Subject:* SLA ISSUES... > > > > ** > > Hi Team, > > We have configured the SLA for INC. Have configured 5 mins goal and SLA > start at Assigned status and stop at In Progress status. > > Have checked SLA with test tickets.but, it vl breach after 17 mins. It's > not working as per my goal. > > Can you please help me to fix this issue. > > Regards, > > Suresh Loganathan. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
