Unisys is growing. If you are interested in joining us apply at the link at the bottome of the email. If you aren't someone who loves spending their time in Application Administration Console, this is not the job for you. I can tell you that you will very seldom ever open Developer Studio. This job is all about configuring the customer's data to go live.
If you have any questions, you can mail me at [email protected] Title: ITSMaaS Deployment Consultant Job ID: 277410 Location: US-Virtual only Full/Part Time: Full-Time Regular/Temporary: Regular Day to Day Work: Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. The ITSMaaS Deployment Consultant role is a client facing role that designs service management platform and process configurations for Remedy ITSMaaS client onboarding - which meet contractual obligations and Unisys portfolio standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients. Key Responsibilities - Analyzes agreed solution, contract & SOW with guidance from the Project Manager - Conducts client data workshops to gather client-specific data, Conducts rapid-prototyping workshops in select subject areas - Creatively applies knowledge of the range of technical capabilities to design specific effective/efficient client configuration. - Coordinate the involvement of Unisys subject matter experts for areas such as Unisys VantagePoint Portal, B2B integrations, Architecture and Engineering - Document definitive designs in sufficient detail for execution by the technical implementations team - Drive and assist the account team to obtain consensus and signoff of specified data and agreement to the design - Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations. - Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews Experience & Skills (in order of priority) - Minimum 3 years of experience working with BMC IT Service Management application suite for multiple enterprises, including specifically Incident Management, Problem Management, Change Management, Service Request Management, Service Level Management, Asset & Configuration and CMDB. Experience in configuring the application via Application Administration Console and/or data load tools is a must. AR System Developer skills are optional. - Minimum 3 years of experience ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset & Configuration, Service Level and/or Service Request Management - Bachelors degree - Good to have: customer/client implementation experience that included multiple core ITIL processes - Strong written and verbal communication skills supporting customer consulting for people/process/technology - Ability to work independantly and to multi-task. You may work on multiple customers simulatainously. - ITIL v3 Foundation certification - PMG Service Request Developer - Pureshare Report Developer Do you have what it takes to be mission-critical? Apply Now. Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com. Unisys is an Equal Opportunity Employer (EOE). M/F/D/V. Link to the Job: http://jobs.unisys.com/s/VVvunM Kelly Deaver Unisys Corporation [email protected] (ARSlist mail) [email protected] (Business mail) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
