Check white Paper "Configuring BMC Remedy Approval Server with a separate Plug- in Server instance"This is applicable for ARserver 8 Thanks
Ravi Rai > Date: Thu, 3 Apr 2014 17:19:52 +0000 > From: [email protected] > Subject: Re: Change Approvals not working properly... > To: [email protected] > > You also should check and see if your server threads are overloaded for the > thread the approval server is using. We had problems with the approval > server and then moved it to a private queue and that helped a lot. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Hristo Ninov > Sent: Thursday, April 03, 2014 7:42 AM > To: [email protected] > Subject: Re: Change Approvals not working properly... > > Hi Suresh, > > You say that issue appears after change approval process. This means that you > can simulate the issue every time so logging can provide information. > In that case could you make following logs: > - approval log set to most detailed information > - filter+api+sql log. > Do you have any pending records in Application Pending form? > I've seen similar issues related to wrong approval process. > > Additional: signal/exception issue usually means that a thread had died. I > see that thread was 390635 - standard List thread. There is also an option > that Approval Server to run on its own specific thread - Setting this thread > can say for sure that the issue comes from approval server. > You can get more information by switching on thread log + adding > Copy-Cache-Logging:T in ar.cfg file. > > Best Regards, > Hristo > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4355 / Virus Database: 3722/7292 - Release Date: 04/03/14 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
