"Needs" is such a loaded question! >From a user standpoint, they will not notice the change in sp1 to sp4 for ITSM because they will be coming from a system that is ARS 6.3 and ITSM 5.5.... So....yeah....we got that going for us!
SP1 seems to be full of bugs, and some rather visual things got fixed (the biggest of which is how the incident templates are chosen). That's the main motivation. We'll be doing it on a dev/test box first and if it is a problem it won't go any farther. Thanks for the feedback Jason! On Wed, Apr 16, 2014 at 12:23 PM, Jason Miller <[email protected]>wrote: > ** > > Lol! I tend to view it opposite :-) > > ITSM patches (more so SPs) are what keep me up at night. That is where the > functionality that is exposed to your user will be affected. Less often an > AR System patch/SP changes behaviors your users see. Most customization > conflicts will be with the app not AR. It is after an ITSM patch/SP your > users will say "hey, when I did X in a Task Y would happen. That doesn't > happen anymore." > > SP5 does add have some considerable changes to AR and FTS however I don't > think many would be noticeable to the average user. Maybe somebody would > notice "Wow! I can copy to new again. I haven't been able to do that since > we went web-based." > > For contrast... About a year and a half ago we upgrade our ARS 7.5 p1 > system that is HD6 and everything else custom to ARS 7.6.04 SP4. There > were some duplicate index errors with workflow and a few other things that > needed to be taken care of so we had to run it against a non-production > system a few times to work out the issues. Once we had a successful run > without errors we scheduled production. We never had users do any kind of > testing. My team validated nothing major broke and just did the upgrade. > > In Feb we upgraded our ITSM 8.0 system to 8.1 and we did rounds and rounds > of testing with users. We started the project in Oct. Admittedly I feel > politics and what not dragged out that process but it was just a .1 upgrade > and there was all kind of hate and discontent. Sure it was more than an SP > upgrade but since it was the apps everybody noticed. > > I am starting to workout the upgrade of our ARS 7.6.04 system that I first > mentioned to 8.1 SP1. We are going to follow the same process we did last > time for that environment. One morning people will login and it will be > ARS 8.1 and likely not even notice a difference. > > Warren, > This sounds very rushed. Proceed with caution. You didn't specifically > state but it sounds like your production "needs" to be patched in the next > few days. I am trying to figure why there appears to be such an urgent need > to patch ITSM? > > Do you need the latest patch or apply the latest service pack? If you need > the latest and greatest that would be SP5 (not sure if there is patch for > SP5 yet). > > Jason > ** > > I think the ITSM patches are not a big deal – it won’t majorly change the > way your application behaves as a result of the application patch. It’s the > core AR System patches that needs more caution. > > > > I have not heard of any DO’s or DON’Ts for ITSM patches for the release of > the ITSM application you are talking about. > > > > Joe > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Warren R. Baltimore II > *Sent:* Tuesday, April 15, 2014 3:51 PM > *To:* [email protected] > *Subject:* Patching question.... > > > > ** > > We are about to patch our ITSM Suite. > > > > Windows 2008 running on MS SQL 2008 > > > > ARS 7.6.04 patch 5. > > > > We are currently on ITSM 7.6.04 Patch 1. We have just been informed that > we need to patch this in the next few days bringing it up to the most > recent ITSM Patch level (7.6.04 patch 4 I believe). > > > > Does anybody have any insight into things that we should look for? Our > installation is not to heavily modified. We do have a tie in with Kinetic > for service requests, but we don't expect too many issues there. > > > > Any insight would be most appreciated! > > > > Thanks > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
