x,y,z axis - all perpendicular in red. :)
Next. -John On Wed, Apr 23, 2014 at 6:38 PM, Jason Miller <jason.mil...@gmail.com>wrote: > ** > If you put a developer in the meeting they'll be expected to come up with > a solution for drawing 3 perpendicular red lines with transparent ink. > > > On Wed, Apr 23, 2014 at 10:06 AM, Rick Westbrock <rwestbr...@24hourfit.com > > wrote: > >> Past experience has shown me that a BSA to interface between the end >> user/client and the developers is very helpful but most times as a >> developer I have found it invaluable to be in a requirements gathering >> session with the BSA and the end users to make sure nothing is missed. I >> can also get instant clarification on a request rather than going back and >> forth using the BSA as the messenger. >> >> -Rick >> >> _________________________ >> Rick Westbrock >> Remedy Administrator | IT Department >> 24 Hour Fitness USA, Inc. >> >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of pritch >> Sent: Tuesday, April 22, 2014 3:37 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Remedy Support Team Hierarchy >> >> Maybe it's just a training issue - I don't think developers should be >> making a habit of dealing with end users. It takes time for the client >> facing person to learn (and in reality, they probably don't want to learn) >> what the developers knows or what they need to know to research a problem. >> However, a go between in most cases is not an issue. >> >> The situation I deal with currently is where there is a department of >> folks (4 of them) that do all the client facing on issues - anything they >> cannot figure out they discuss with me - I give them a list of items to >> find out and they go and gather the information. The interaction helps in >> them learning how to work with the clients, gather the information and >> eventually solve similar problems without bringing me in. The only time I >> speak directly to the users (besides when presenting a training class) is >> if we cannot solve it and I need to see what is happening (beyond >> screenshots). At that point the client facing folks set up a webex and >> lead the live meeting. When we first stood up the system I was very active >> in the troubleshooting but now I don't know about most of the calls they >> field. In fact, recently they've started taking on more of the >> adminstrative work such as adding users, maintaining menu lists, etc. Just >> takes time and patience to get those folks up to speed. >> >> Of course if the person that is performing the client facing activities >> isn't interested or capable of learning how to support the users, then that >> may be an issue that needs to be discussed with management. >> >> just my two cents. >> >> ----- Original Message ----- >> From: "Lisa A DLA CTR INFORMATION OPERATIONS Kemes" < >> lisa.kemes....@dla.mil> >> To: arslist@ARSLIST.ORG >> Sent: Tuesday, April 22, 2014 2:13:43 PM >> Subject: Re: Remedy Support Team Hierarchy >> >> Kathy, >> >> Sounds rough, but I think you are in good company with a lot of us. I'm >> a contractor and so when an end user says they are having a problem with >> "opening a form and saving it" there are about 1000 questions I have for >> the end user, but that's what the Project Manager writes down and >> communicates to us. Plus, I want to make sure I recreate the problem >> EXACTLY as the customer is experiencing it (so I know what workflow to >> look at). >> >> Can I just pick up the phone and contact the end user? Nope, I have to >> work with ANOTHER contractor that asks the Program Manager of Remedy the >> questions I have, who then asks the end user. This process can take up to >> 4 weeks. It's awful, plus, because I'm not part of the conversation, I >> can't ask follow up questions right then and there. >> It's painful. Sometimes, I'm able to ask the Program Manager directly, >> but what I'd really like to do is get to that end user. >> >> I think there are a lot of us in the same boat. >> >> Lisa >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of Kathy Morris >> Sent: Monday, April 21, 2014 4:53 PM >> To: arslist@ARSLIST.ORG >> Subject: Remedy Support Team Hierarchy >> >> ** >> >> Hi, >> >> >> >> Our Remedy team is having its challenges. Our Management has placed a >> person who has no technical clue about Remedy, or any aspect of software >> development to manage the critical Remedy Projects. Management seems to >> think that you do not need Remedy experience to manage these type of >> projects, all you need is the ability to go out there and ask questions, >> chase info down. The problem is: 1) this new person does not even >> know the right questions to ask, and 2) cannot articulate the answers. >> When the developer explains things to this project manager.... It's like >> us talking to a piece of sheetrock. By the way, most of the "ideas and >> processes" this person has begun to build is without leveraging the >> knowledge of the Remedy Developers J No information, new processes are >> even discussed to the developers. Unreal. I have not even mentioned >> the fact that the individual does not get along with 95% of the team. >> This individual is completely different Management so they think they >> have rescued us J >> >> >> >> What is the Remedy team structure like in other organizations? What roles >> are there? My experience has been Director of Technology, Remedy Team >> Lead, developers, admins, business analyst.... These type of roles. >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >> Answers Are, and have been for 20 years" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >> Answers Are, and have been for 20 years" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
