Hi all, is it possible to integrate Asset Management and SRM? The requester should chose a CI from asset management when he sends a new service request. When we define a SRD (using Incident Template) is possible to associate an asset?
Note - I know that when I create an SRD I'm able to assign a single CI (from the relationship tab), but the user cannot select the CI when opening a service request; - We have a generic asset for N users. Each user can only see part of the asset. Any help would be much appreciated! Thanks! ----------------------------------------------------------------------------------------- My istance is : Action Request System Server Version 7.6.04 SP5 201308012025 ITSM 7.6.04 OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit ----------------------------------------------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
