Talent Service Integrity These three words tell you why InfoPro should be your employer of choice. We believe that our people are the reason for our success, and we back this up with a total commitment to the professional and personal success of each and every one of our employees, from entry-level personnel to seasoned experts across all disciplines and business lines. Our compensation and benefits programs are in an elite class in the industry! InfoPro is seeking a Remedy Developer to support our government customer in Falls Church, VA. The candidate selected for this position will directly support our client’s Program Division’s Remedy project. The project involves analysis, process management support, and the development of Remedy solutions using ITSM 6.0 applications, ARS 7.6, and future migration of Remedy v7.6.04 to the BMC Remedy ITSM suite Version 8 or higher. The ideal candidate demonstrates the ability to identify, assess, and articulate various implementation options and techniques during project planning, development, and implementation activities. Candidate must demonstrate the ability to recommend, and ultimately implement, the successful and cohesive completion of assigned projects. This activity will require enough technical and business process exposure to properly articulate the appropriate approach, risk and issues on assigned projects. Required Skills: • Minimum of 10 years general IT experience to include 2 years Remedy development experience on versions 7.5 and beyond. • Experience with BMC ITSM v7.6.04 components, modules, and related skills:ITIL v3 Foundation Certification with 2 years+ experience ITIL and process engineering o Experience with the installation and configuration ARS and ITSM in UNIX environment (preferably LINUX) o CMDB 2.1 experience; should be able to create and customize classes as well as understand the CDM and its relationships o Configuration and customization of the Asset Management Module o Configuration of the Service Request Module (SRM) o Configuration of the Work Order Console o Configuration and customization of the Service Desk: Incident Module o Configuration of the Service Level Management (SLM) module o Configuring and defining Foundation Data o Development via the BMC Developer Studio and knowledge of overlays o Experience with WebLogic o Comfortable working in an Oracle database; at least 2 years of Oracle experience o Familiarity with data loading tools such Atrium Integration Engine and Atrium Integrato o Experience with Remedy in both a developer and administrator capacity • Knowledge of Active Directory, Authentication • Experience configuring server hardware and software • Experience across all phases of full system development life cycle and subsequent maintenance activities • Strong commitment to accomplishing the mission • Excellent interpersonal skills and demonstrated ability to work well in a team environment, collaborate with various people and organizations in an effort to develop win/win results • Excellent negotiating skills and the ability to manage expectations • Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projectsExcellent communication skills – both verbal and writtenExcellent business acumen across multiple functional areas/processes o Must have excellent analytical competencies o Demonstrated experience in full life-cycle implementations o Demonstrated experience in conducting working sessions for requirements gathering o Demonstrated experience in developing technical options and recommendations o Demonstrated ability to see potential risks and identify acceptable mitigation strategies • Excellent level of proficiency and understanding of information technology and the linkage between business processes, people and systems • Excellent participation with the IT and business management teams to develop and measure project evaluation criteria and return on investment • Excellent command of MS Office Suite and solid command of MS Project and MS Visio • Excellent Analytical Capabilities o Demonstrated experience in analytical competencies o Demonstrated experience in full life-cycle implementations o Demonstrated experience in conducting working sessions for requirements gathering o Demonstrated experience in developing technical options and recommendations o Demonstrated ability to see potential risks and identify acceptable mitigationstrategies Desired Skills • Experience working in a matrixed organization or with matrixed reporting relationships • Experience working in federal government contracting industry • Formal SDLC experience, preferably with a Federal Agency • Able to support various operating systems: Windows, Unix, and Linux • Able to support VM technologies • Knowledge of PIV credentialing • Experience with high availability systems • Experience with Dimensions for software configuration management a plus • Experience with database administration and BIRT/Crystal Reports/Business Objects highly desirable • BMC certifications and course work not required but a plus • Prior migration experience to Remedy 7.6 from a version before 7.5 a plus Educational Requirements • Bachelor’s Degree or equivalent years of experience • Master’s Degree desired Government Eligibility Requirements • Candidate selected must be a U.S. Citizen per contractual requirements. Must be able to obtain and maintain government eligibility requirements and must meet U.S. Citizenship requirements. We offer excellent compensation packages including salary commensurate with experience and benefits to meet your needs. This and all positions at InfoPro require the candidate to prove eligibility to work in the United States within 3 days of being employed. InfoPro is an Equal Opportunity Employer M/F/D/V.
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