Hello all, Looking for guidance. Does anyone know how to map Questions Text, and Question Responses to the SR Details field, to push to an Incident during Service Request creation?
I have fairly large SRDs, 15+ questions, and, when I do the advanced mapping, I want labels in front of the Responses, on the notes (detailed description) field of the Incident, however, I only want labels for active questions answered. Right now, I have static labels, but, no responses to them, depending on the questions the users answer. I know this is going to be a customization, but, I need to have this done per the requirements from my employer, and I'm having trouble. Any help would be very much appreciated. Thank you for your time, Josh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
