Thank you, Vivek I already got these steps from BMC support.. On May 17, 2014 2:09 AM, "Patil, Vivek" <[email protected]> wrote:
> ** > > Hi Philip, > > 1] After you complete Phase3 [ attribute deletion ] , you will get the > option to upgrade RKM. > > > > 2] But if you want to install RKM and then later delete attributes then > here is a way. > > > > a] Open Share:Application_Properties form . > > b] Search with Application ID = RA00C04FA081BAydPrRwNkQKqAbOMA > > c] There will be a property called “Phase” . Its value should be > 2-Complete. > > d] Update it to 3-Complete. > > e] Run Installer and Install RKM > > f] Once done, please update Phase value = 2-Complete so that our > SHARE:App properties form have right values. > > G] if not done , then there might be upgrade issues in future. > > > > Let me know if this helps you. > > > > Is this a Test Environment ? > > > > Thanks, > Vivek > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Saji Philip > *Sent:* Tuesday, May 13, 2014 6:25 PM > *To:* [email protected] > *Subject:* 8.1.0 installer > > > > ** > > Hello List, > > > > We are trying to install RKM 8.1 into our environment (STG). We never had > RKM installed in the past. > > > > I upgraded in place our current 7.6.04 SP2 to ARS 8.1.01, CMDB 8.1.0, ITSM > 8.1.0, SLM 8.1.0, and SRM 8.1.0, but since RKM was not installed, the ITSM > installer had it unchecked. I assumed I could install it later. > > > > As many have already experienced, we were not ready to move all of our CI > attributes to the AST:Attribute form and delete them from the CDM. So, we > took option '2' (Copy CI to attributes and leave CDM alone). When I try > running the ITSM installer again for RKM, it is only giving me the third > option, whereby all attributes are deleted from CDM (all others are greyed > out). > > > > As I said we are not prepared for this. Question, how do I 'trick' the > installer to forego this input screen or allow me to 'click' on option 2 > again? > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
