I saw this issue yesterday when I was trying to set up SSO on my midtiers. We are using a load-balancer as well, but the problem was not being caused by that. The problem is that SSO is set up to use Areahub and two associated plugins, which are arealdap.dll and areasso.dll. It seems that Remedy is using a new authentication method for AREA and it conflicts with arealdap.dll. To resolve this issue I had to change the ar.cfg file and comment out this line: Server-Plugin-Alias: AREA AREA <servername> If you see the line Plugin: "D:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll" in your ar.cfg and Server-Plugin-Alias: AREA AREA <servername>, then you could have a conflict that will end up causing you an ARERR 623 Authentication Failed Error. You may find that your AD account gets locked out as well because of this.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ersureshbe Sent: Wednesday, May 21, 2014 8:50 AM To: [email protected] Subject: ARERR 623 Authentication Failed Error Hi Team, I am getting ARERR 623 Authentication Failed Error. This error occurs when i clicked into "Return To Homepage" link. That time, im getting ARERR 623 Authentication Failed Error. Please refer below screen shots. <http://ars-action-request-system.1093659.n2.nabble.com/file/n7596778/SS_-1.bmp> <http://ars-action-request-system.1093659.n2.nabble.com/file/n7596778/ss_-_2.bmp> Can you please share the ideas to fix this issue. :) Regards, Suresh Loganathan... -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ARERR-623-Authentication-Failed-Error-tp7596778.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
