I created an on-boarding I.T. request form where you can request PC hardware via a Change Request, software via individual Work Orders, cellphone and GPS equipment via Incidents, and I think some other stuff via Incidents. While what you’re trying to do would work in a one to one scenario, I’m not sure that it would work in more complex situations. We’ve been trying to train our I.T. staff to use the Request ID when they get a call or email from the user, especially since if they use that, they can use the global search bar at the top right on the screen and find all the related objects regardless of what module they are in.
Just food for thought. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Boyd, Rebecca Sent: Wednesday, June 11, 2014 9:01 AM To: [email protected] Subject: Displaying the App Request ID on the Service Request Console ** Just for fun, let’s say I want to display the actual HPD or CRQ number instead of the REQ number on the Service Request Console, the "App Request ID" field on SRM:ServiceRequests. It looks like Active Link SRS:SRK:Initialize_ServiceCall sets this field when the console is opened. TemplateMyRequests_Request ID = $DEFAULT$ And that's as far as I've gotten. -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
