Sandra, Yes. This is done directly in the DB.
Sent from my iPhone > On Jun 24, 2014, at 10:58 AM, "Hennigan, Sandra" <[email protected]> > wrote: > > ** > Tauf, > > Thanks for the reply. I located this article. > > by Vincent RIEDWEG on Jul 10, 2013 3:45 AM > Hi, > > The best option for you is to do a full FTS reindexation... > > The procedure is the following: > > 1. 1. Stop FTS on all nodes of your Server Group > (Full-Text-Disable-Searching: T and Full-Text-Disable-Indexing: T). > 2. 2. Delete the content of the FTS collection directory. > 3. 3. Delete all records in the ft_pending table. > 4. 4. On the node which is in charge of FTS indexation (rank 1), enable > the FTS indexing (Full-Text-Disable-Indexing: F) and Launch the Reindex > (through the AR System Administration Console) > 5. 5. When the reindexation is finished (no more records in the > ft_pending table), enable FTS Searching on all nodes > (Full-Text-Disable-Searching: F) > Vincent. > > For number 3 – is this a task for the DBA? > > Sandra Hennigan > Remedy Developer > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Tauf Chowdhury > Sent: Monday, June 23, 2014 5:13 PM > To: [email protected] > Subject: Re: Knowledge Management > > ** > Sandra, > KM searches are exclusively done via the FTS engine. So, you'll need to make > sure you are indexing and using Full Text Search and make sure that what you > have already indexed is not corrupt. There are a few posts here that speak to > the corruption and how to "multi thread" the full text search indexing and > searching. > > Sent from my iPhone > > On Jun 23, 2014, at 3:18 PM, "Hennigan, Sandra" <[email protected]> > wrote: > > ** > ARS 8.1 > ITSM 8.1 > Oracle db > Mid-Tier 8.1.01 SP1 > > BMC Knowledge Management is configured for use. Articles can be created, > saved, reviewed and published. The visibility has been set. We can view the > articles in the KM Console table. > > What we cannot do is to Search Knowledge Management – not from the KM Console > > Functions > Search Knowledge, not from an Incident > Functions > Search > Knowledge Base. > > Ideas? > > Thank you, > > Sandra Hennigan > Remedy Developer > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
