All, We are on version 7.1 ( going to 8.1 soon). The SLA Service Target Status colors don't' update except for once a day. I did recently have to add a 24x7 available time entity to all my SLAs and OLAs as a work around for a time issue with the date 1/1/1970. Since the workaround all the times show up correctly, but now the Service Target Status indicator status is gray until the next day and then it will be fine. Also the Fields Next Target Date is blank and the SLM Status is equal to No Service Target Assigned. I thought the target status use to update every 5 minutes. After Midnight the ones for today will be corrected. Anybody seen this behavior?
Thanks, Teresa Fannin Accenture Federal Sevices BMC ITSM Remedy Lead San Antonio, TX Office: 210-918-8061 Cell: 941-416-2456 NEW email: teresa.s.fan...@accenturefederal.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
