I found a solution to a problem that I was having that took me 3 days to finally fix.
I updated a form in Remedy (AST:ComputerSystem), cleared the midtier cache and cleared my browser cache. Sometimes this doesn't work and I still see the old data in my browser (IE 8), but most of the times it does. I have some steps that I take that usually fixes the problem, but after three days and about a million clearing of caches and rebooting, I finally was able to fix the problem. When deleting my Browser cache, I UNCHECKED the "Preserve Favorites Website Data" How I knew that it was my PC and not the MidTier was because my coworker was able to see the changes on his PC. I even had him log in as me and he was able to see the changes. I've NEVER had to do this before (uncheck the 'Preserve Favorites Website Data'). But after: Deleting Temp Internet Files, Cookies, Form Data and Passwords in IE Deleting my account on User Preferences Kicking off a Disk Cleanup on my PC Clearing my SSL State in IE 8 Rebooting my PC Syncing the Cache on Midtier Flushing the Cache on the Midtier Deleting my User Tool cache files (yes, I was willing to try anything) So anyway, wanted to pass this along in case anyone else was struggling with this. Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
