We've found that the browser cache has to be COMPLETELY cleared, and if you don't UNCHECK Preserve Favorites Website Data, you won't completely clear it, and the user may still have the problem. So Lisa, what you report here is spot on with what we've found.
If you don't want to have to remember to UNCHECK Preserve Favorites Website Data, the other thing you can do is from your IE Internet Options General Tab, under Browsing History, click Settings, then View Files. That will bring up your Temporary Internet Files folder. We always have our users check that (or we remote in and check it for them), and we tell them that for there to be a valid chance of ITSM working after a break, that folder must be COMPLETELY empty. You can do a Ctrl-A (for Select All) in that folder and then manually delete any remaining files. If your users are like ours, they may complain about this, but hold firm and insist. We've found that a complete cache (sometimes in conjunction with flushing the MT cache) clears our users' problems up way more often than not. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA [email protected]<mailto:[email protected]> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, June 25, 2014 9:21 AM To: [email protected] Subject: [EXTERNAL] Clearing Browser Cache ** I found a solution to a problem that I was having that took me 3 days to finally fix. I updated a form in Remedy (AST:ComputerSystem), cleared the midtier cache and cleared my browser cache. Sometimes this doesn't work and I still see the old data in my browser (IE 8), but most of the times it does. I have some steps that I take that usually fixes the problem, but after three days and about a million clearing of caches and rebooting, I finally was able to fix the problem. When deleting my Browser cache, I UNCHECKED the "Preserve Favorites Website Data" How I knew that it was my PC and not the MidTier was because my coworker was able to see the changes on his PC. I even had him log in as me and he was able to see the changes. I've NEVER had to do this before (uncheck the 'Preserve Favorites Website Data'). But after: Deleting Temp Internet Files, Cookies, Form Data and Passwords in IE Deleting my account on User Preferences Kicking off a Disk Cleanup on my PC Clearing my SSL State in IE 8 Rebooting my PC Syncing the Cache on Midtier Flushing the Cache on the Midtier Deleting my User Tool cache files (yes, I was willing to try anything) So anyway, wanted to pass this along in case anyone else was struggling with this. Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 [email protected]<mailto:[email protected]> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
