I did the same thing just with the Names, not the Organization. Export a report of Support Group with Instance ID, Company, Organization, Name Change the Name in the arx file Using Remedy Data Import Tool the arx back in matching Instance ID to Instance ID.
Then of course I had to back and update all the templates to assign to the new group. I think that that you have to use the old client to actually do this export. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Tuesday, July 01, 2014 12:56 PM To: [email protected] Subject: Renaming a group (moving support organization) I need to modify a group's structure for the new fiscal year. I don't want to use the DMT because it changes old tickets as well. I only need to change one level. Any suggestions? Currently it is Support Company* MH Support Organization* Applications <--- Support Group Name* Web Team I need it to be: Support Company* MH Support Organization* Technical <--- Support Group Name* Web Team _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
