Rick, Like Carl said, can you be more specific on where and how the search is being done? Sometimes in ITSM, when a form is loaded and the user has a company restriction, workflow will populate a company in certain fields. Then, if a search is done for a record not associated with that specific company, you'll get 0 hits.
Sent from my iPhone > On Jul 1, 2014, at 1:24 PM, Rick Phillips <[email protected]> wrote: > > Hi, > > Our users will periodically call in to advise that they can't find a record > that a co-worker (i.e., same support group) can't find. After checking their > people account record and User record (and finding that they have access to > the company listed in the record that they can't find), I give them > Unrestricted Access, and they can find the record. > > As we add companies (tenants) this won't be acceptable; any idea what the > problem (and resolution) is? > > Thanks, > > Rick > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
