If you are only setting up the group for the sake of sending an email notification, then I would suggest you have this group set up an email DL, which they would maintain. Then create a notify filter which send the email to the DL. This way you can set it up and forget it. Otherwise anytime someone needs to be added/removed from the notification, you have something to do.
Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 08, 2014 10:17 AM To: [email protected] Subject: Re: custom notification to grp When you use a Group Name the Email engine should send an email to all members of the group From Developer Studio help "Creating a notify action" AR System group names AR System takes the group name from the entry in the Group form, searches the User form for all users belonging to this group, and delivers the notification for each member. For Alert notifications, an entry is made in the Alert Events form for each group member. Email notifications are sent to the email address specified in the User form entry for each user. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of S Test Sent: Tuesday, July 08, 2014 8:57 AM To: [email protected] Subject: Re: custom notification to grp Thanks Todd. That sends a message in AR email message form with field TO : Grp name is placed instead I need email id of all the people in this group -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Arner, Todd Sent: Tuesday, July 08, 2014 6:16 AM To: [email protected] Subject: Re: custom notification to grp I would use a filter notify action to create the notification. In the User field on the filter notification action enter the group name as it appears in the Group form. This will send the notification to everyone in the group. Hope that helps. Todd Arner -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of S Test Sent: Monday, July 07, 2014 5:29 PM To: [email protected] Subject: custom notification to grp Hi I need to design custom notification to all the people in the new grp. The ticket won't be assigned to this grp but the grp will be in support grp form. What is best way to do this? Can I use Notify action from filter but how will it pull all the individuals in the grp? Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
