Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches.
I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson <[email protected]> wrote: > ** > > Hi John, > > With the user, no you do not need to run the installer as this user - the > installer must be run as an ARS Administrator. The User is required for > the ARID plugin that is installed and used by Process Designer so it > requires the correct ITSM permissions to be able to access the forms, etc. > > > > Have you applied the necessary hotfix to the Mid-Tier as required by > Process Designer - this is required with the latest version dependent on > you ARS/MT version installed? > > You also need to restart the Mid-Tier completely after the installation to > get it to pick up all the necessary changes. You might also want to flush > your Mid-Tier plugin cache. > > > > You can also run the standalone Client from the local system install > (which is better as I BMC have never really explained how to get past the > errors when launching from the Mid-Tier) > > > > I posted a Blog post on BMC Communities on some of the things to look out > for when using Process Designer - unfortunately it worked well when it was > a standalone product but BMC have yet to get it fully integrated as most > users would expect it to be, so there are lots of little things to note > when implementing. > > > ------------------------------ > > > > Kind Regards, > > > > *Carl Wilson* > > > > http://www.missingpiecessoftware.com/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *John Peters > *Sent:* 16 July 2014 08:25 > *To:* [email protected] > *Subject:* Process Designer & ITSM 8.1 > > > > ** > > Hi > > > > I am try to get the Process Designer to work and failing miserably. > > > > I followed the instructions to load it on the app server but when I try > and run the client in the web I get a stack trace. > > > > I can see the Abydos files are on the mid tier so the install must have > worked. However the install intructiuons tell you to create a new user. > This I did and put them in the process designer group. Do I need to run the > install of Process Designer as this user ? ( I ask because you need to be > an Admin to run the install and no where does it tell you to put this user > in the admin group) The less admins the better in my book. > > > > Thanks for any help or direction. > > > > Just a quick note , when searching the arslist Process Designer doesn't > seem to be well received? > > > > Regards > > > > JP > > > > Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve > invoke > SEVERE: Servlet.service() for servlet PluginServlet threw exception > java.lang.NoSuchMethodError: > com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; > at > com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) > at > com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown > Source) > at > com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown > Source) > at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown > Source) > at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) > at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) > at > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) > at > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) > at > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) > at > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) > at > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) > at > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) > at > org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) > at > org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) > at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) > at java.lang.Thread.run(Unknown Source) > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
