Hi, In my infinite wisdom, i decided to get the server up to 8.1.01 and the mid tier to 8.1.01.P1
Bad decision, the "upgrade" said it had failed on the server and its been rolling back transactions all evening, it also decided to remove the email service ..[?] So looks like going to have to install all over again.... On Wed, Jul 16, 2014 at 5:06 PM, Carl Wilson <[email protected]> wrote: > ** > > Hi, > > PD will work on 8.1 or 8.0 with no issue, you just require the Mid-Tier > Hotfix if using the latest PD version 8.3.04 - this does not require you to > update the whole ARS/ITSM system. > > > > Alternately, you could install a later version of the Mid-Tier that would > include the Hot-Fix e.g. 8.1.01. > ------------------------------ > > > > Kind Regards, > > > > *Carl Wilson* > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *John Peters > *Sent:* 16 July 2014 16:50 > > *To:* [email protected] > *Subject:* Re: Process Designer & ITSM 8.1 > > > > ** > > I was looking on the product download & patch site. > > > > There is no patch to go from 8.1 to 8.1.01 that I can see for arserver, > look like you have to download the big installer and apply it. > > > > So I will have arserver & mid tier on 8.1.01 and the ITSM application on > 8.1 > > > > Then I will apply the 8.1.01.P1 patches that are available > > > > Then maybe it will all work > > > > Its enough to make you turn to drink > > > > > > > > > > > > On Wed, Jul 16, 2014 at 4:36 PM, Carl Wilson <[email protected]> > wrote: > > ** > > For the full ITSM upgrade? > > You can upgrade the Mid-Tier only where required, or just apply the > Mid-Tier patch to your current setup. However, the Mid-Tier does come as > part of the overall installer, so you would need to download this. > > > ------------------------------ > > > > Kind Regards, > > > > *Carl Wilson* > > > > http://www.missingpiecessoftware.com/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *John Peters > *Sent:* 16 July 2014 16:13 > > > *To:* [email protected] > *Subject:* Re: Process Designer & ITSM 8.1 > > > > ** > > So if I want to go from 8.1 to 8.1.01 i have to download another 2gig and > install that... please tell me Ive got it wrong > > > > On Wed, Jul 16, 2014 at 4:06 PM, Carl Wilson <[email protected]> > wrote: > > ** > > Hi, > > I am sure no one would blame you … > > > ------------------------------ > > > > Kind Regards, > > > > *Carl Wilson* > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *John Peters > *Sent:* 16 July 2014 15:57 > > > *To:* [email protected] > *Subject:* Re: Process Designer & ITSM 8.1 > > > > ** > > Im trying to apply the mid tier patch and the installer says "Destination > Problem"....arrrgghhh > > > > Thinking of getting the white flag out > > > > On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson <[email protected]> > wrote: > > ** > > Hi John, > > This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): > > > > https://communities.bmc.com/thread/103868 > > > > There is an executable jar "ProcessDesigner.jar" in the following > directory (if Windows) which you can launch the client with: > > > > C:\Program Files\BMC Software\ProcessDesigner\Resources > > > ------------------------------ > > > > Kind Regards, > > > > *Carl Wilson* > > http://www.missingpiecessoftware.com/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *John Peters > *Sent:* 16 July 2014 13:40 > *To:* [email protected] > *Subject:* Re: Process Designer & ITSM 8.1 > > > > ** > > Hi Carl > > > > Im using the Single Stack Preconfigured 8.1 system with no patches. > > > > I will try and find these hotfixes and the fat client for process designer. > > > > Thanks > > > > JP > > > > On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson <[email protected]> > wrote: > > ** > > Hi John, > > With the user, no you do not need to run the installer as this user - the > installer must be run as an ARS Administrator. The User is required for > the ARID plugin that is installed and used by Process Designer so it > requires the correct ITSM permissions to be able to access the forms, etc. > > > > Have you applied the necessary hotfix to the Mid-Tier as required by > Process Designer - this is required with the latest version dependent on > you ARS/MT version installed? > > You also need to restart the Mid-Tier completely after the installation to > get it to pick up all the necessary changes. You might also want to flush > your Mid-Tier plugin cache. > > > > You can also run the standalone Client from the local system install > (which is better as I BMC have never really explained how to get past the > errors when launching from the Mid-Tier) > > > > I posted a Blog post on BMC Communities on some of the things to look out > for when using Process Designer - unfortunately it worked well when it was > a standalone product but BMC have yet to get it fully integrated as most > users would expect it to be, so there are lots of little things to note > when implementing. > > > ------------------------------ > > > > Kind Regards, > > > > *Carl Wilson* > > > > http://www.missingpiecessoftware.com/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *John Peters > *Sent:* 16 July 2014 08:25 > *To:* [email protected] > *Subject:* Process Designer & ITSM 8.1 > > > > ** > > Hi > > > > I am try to get the Process Designer to work and failing miserably. > > > > I followed the instructions to load it on the app server but when I try > and run the client in the web I get a stack trace. > > > > I can see the Abydos files are on the mid tier so the install must have > worked. However the install intructiuons tell you to create a new user. > This I did and put them in the process designer group. Do I need to run the > install of Process Designer as this user ? ( I ask because you need to be > an Admin to run the install and no where does it tell you to put this user > in the admin group) The less admins the better in my book. > > > > Thanks for any help or direction. > > > > Just a quick note , when searching the arslist Process Designer doesn't > seem to be well received? > > > > Regards > > > > JP > > > > Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve > invoke > SEVERE: Servlet.service() for servlet PluginServlet threw exception > java.lang.NoSuchMethodError: > com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; > at > com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) > at > com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown > Source) > at > com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown > Source) > at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown > Source) > at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) > at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) > at > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) > at > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) > at > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) > at > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) > at > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) > at > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) > at > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) > at > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) > at > org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) > at > org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) > at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) > at java.lang.Thread.run(Unknown Source) > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
