Team, Issue has been identified. It's an OOB issue from remedy 8.1.00. It was rectified into 8.1.01.
Work around will be, don't use " " character from Incident Notes field. More info available into Known issue page from 8.1.00 - BMC community. Regards, Suresh L On Fri, Jul 18, 2014 at 9:12 PM, Suresh Loganathan <[email protected]> wrote: > Hello William, > > Thanks for your reply. screen shot shows as searching the existing > incident and trying to create the task into that existing incident ticket. > > Regards, > > Suresh Loganathan. > On Jul 18, 2014 7:31 PM, "William Rentfrow" <[email protected]> > wrote: > >> Well...from the screenshot the user is in "Search" mode, not "Create" >> mode. Are they actually trying to do a search? Or create an incident? >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of ersureshbe >> Sent: Friday, July 18, 2014 7:01 AM >> To: [email protected] >> Subject: Re: ARERR 45281 not allowing to create a task from incident. >> >> Hi Team, >> >> Can you please help below issue? We can't reproducue this issue from my >> end. >> I can able to see this issue comes from ACTL. The ACTL name is >> "INT:HPDTMS:INC:CreateNewTask_009_IncIDCheck". >> >> It's creating big issue. PFB. Can you please advise to fix this issue. >> >> < >> http://ars-action-request-system.1093659.n2.nabble.com/file/n7597512/Task_Issue.png >> > >> >> Regards, >> >> Suresh Loganathan >> >> >> >> -- >> View this message in context: >> http://ars-action-request-system.1093659.n2.nabble.com/ARERR-45281-not-allowing-to-create-a-task-from-incident-tp7594695p7597512.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> ----- >> No virus found in this message. >> Checked by AVG - www.avg.com >> Version: 2014.0.4716 / Virus Database: 3986/7832 - Release Date: 07/10/14 >> Internal Virus Database is out of date. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
