Well...from the screenshot the user is in "Search" mode, not "Create" mode.  
Are they actually trying to do a search?  Or create an incident?

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of ersureshbe
Sent: Friday, July 18, 2014 7:01 AM
To: [email protected]
Subject: Re: ARERR 45281 not allowing to create a task from incident.

Hi Team,

Can you please help below issue? We can't reproducue this issue from my end.
I can able to see this issue comes from ACTL. The ACTL name is
"INT:HPDTMS:INC:CreateNewTask_009_IncIDCheck".

It's creating big issue. PFB. Can you please advise to fix this issue.

<http://ars-action-request-system.1093659.n2.nabble.com/file/n7597512/Task_Issue.png>
 

Regards,

Suresh Loganathan



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