Good morning Hoping someone may have seen this behavior before: We're trying to track down an issue where Email messages are being created in the Email messages form with the Alias information put in the From and/or To fields instead of the matching smtp address. For example, a message sent to our Exchange mailbox by me is read by the email engine and parsed into a message in the AR System Email Messages form with Drake, David showing up in the From field instead of [email protected]<mailto:[email protected]>. Therefore, when the incident from that message gets created, it fails the user lookup (which is looking for that smtp address) It doesn't happen all the time and no errors are logged to the AR Email Messages Error Log
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