Since you say it doesn't happen all the time you may want to double check the inbound source email and compare one that works from one that doesn't by doing the following:
In the Email Messages form Choose Display Advanced Options = Yes Go to the Advanced Options tab then the Attachment Alternatives tab The true source is in the Email attachment. Save it to Disk and open it with WordPad. You can then compare the From: values to see if there is a difference in the structure of one that works vs one that doesn't. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drake, David Sent: Friday, July 25, 2014 10:40 AM To: [email protected] Subject: EMail Message address issue ** Good morning Hoping someone may have seen this behavior before: We're trying to track down an issue where Email messages are being created in the Email messages form with the Alias information put in the From and/or To fields instead of the matching smtp address. For example, a message sent to our Exchange mailbox by me is read by the email engine and parsed into a message in the AR System Email Messages form with Drake, David showing up in the From field instead of [email protected]. Therefore, when the incident from that message gets created, it fails the user lookup (which is looking for that smtp address) It doesn't happen all the time and no errors are logged to the AR Email Messages Error Log ARS 7.6.04 SP5, Windows Server 2008, SQL 2K5, Exchange 2K7, AREmail 7.6.04 SP5 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
