Hi Rick, AI was introduced in 7.6.04 (base) but only does CMDB forms in this version so it was still in it's infancy in this version.
Both AIE and AI are provided up to the current versions (8.1.xx), but AIE is pretty much depreciated in the 8.x versions as AI now has more capability that AIE as an ETL engine (lots more connectors, more flexible, etc). I would very much question that SP2 is required for installation as it has been available since the release of 7.6.04 and was part of the base CMDB install. The AI guru's (very active and knowledgeable) hang out on the BMC Communities, so you can ask this over there to get a precise answer to your question on compatibility. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: 25 July 2014 17:39 To: [email protected] Subject: Installing Atrium Integrator on 7.6.04 system ** Has anyone out there installed Atrium Integrator on an existing 7.6.04 ARS/ITSM system? The 8.x install documentation specifies that AI must be installed between CMDB and ITSM. The 7.6 docs I've seen don't really seem to say much about AI until you start talking about upgrading it. Also, the BSM Interoperability Matrix indicates that 7.6.04 SP2 is required at all levels to have AI installed at all, the retrofit question aside. Can anyone confirm or refute that? We're on 7.6.04 SP1, and I fear that we're stuck with AIE until we upgrade. Thanks. Rick Cook _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
