With a sub-report you should be able to get the group names using the ID
numbers.

 

For this you might need to connect to the database using the Oracle ODBC
driver and use the AR System form views for reporting. Since you are
reporting character fields and not date and other fields that require
conversions, it should work.

 

Joe

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Timothy Buchanan
Sent: Tuesday, August 05, 2014 5:55 PM
To: [email protected]
Subject: Re: Queue Report w/ Members

 

Yes sorry, we are talking about ITSM. And I tried this form, but it gives me
the queues as their ID numbers and not their names. So I can pull a report
of various users and the queue ID's they are in, but I am looking for a way
to get the queue names.

 

Tim Buchanan

Systems Analyst

SHS|Information Services

Desk: (541)768-4583

Cell: (541)974-1278

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joe D'Souza
Sent: Tuesday, August 05, 2014 2:43 PM
To: [email protected]
Subject: Re: Queue Report w/ Members

 

** 

Unless I have misunderstood the question, wouldn't CTM:Support Group
Association give you that report?

 

Assuming we are talking ITSM that is..

 

Joe

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of LJ LongWing
Sent: Tuesday, August 05, 2014 5:41 PM
To: [email protected]
Subject: Re: Queue Report w/ Members

 

** 

Generate a join form that joins the source of both forms, and report on the
join form

On Aug 5, 2014 3:37 PM, "Tim Buchanan" <[email protected]> wrote:

Hello all,

I am trying to figure out the best way to generate a report out of Remedy
7.0 that will not only tell me all of our support queues, but also who is in
each queue. This sounds so painfully straight forward but every form I go
looking on can't seem to report both pieces of information together. Anyone
out there who can tell me the best way to accomplish this? I would be
forever grateful.

Tim B. 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

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