Hi listers -

I've been working on a vanilla 8.1 install as I've had time for a sandbox I can 
test stuff in.   Windows Server 2008R2, SQL Server (remote box), Tomcat.  At 
this point only ARS and CMDB, and Atrium Integrator are installed.

During the course of the ARS install I installed JRE 8, which ended up not 
being compatible.  So I downgraded to JRE 7 and everything worked fine, except 
the java plugin process (and a few other things) will not start up correctly 
when invoked by armonitor.exe.

What I can't figure out is where a reference to the JRE 8 is coming from in the 
armonitor.log file.  I see this right after the plugin server is supposed to 
start:

Thu Aug 21 11:06:51 2014     Invalid argument : "C:\Program 
Files\Java\jre8\bin\java" -Xmx512m -classpath "C:\Program Files\BMC 
Software\ARSystem\pluginsvr;C:\Program Files\BMC 
Software\ARSystem\pluginsvr\arpluginsvr81_build001.jar;C:\Program Files\BMC 
Software\ARSystem\approval\bin\
Obviously it's referencing the wrong JRE in there, but I have NO idea where it 
is coming from.  The armonitor.conf does NOT have any references to JRE8.  I've 
checked it several times, and I've had other eyes on it too.

I have searched the entire registry, changed a couple of wrong JRE references, 
bounced the box, and that didn't fix it.
I have verified the PATH is correct:
Path=C:\Program Files\BMC Software\ARSystem\artools;C:\Program Files\BMC 
Software\ARSystem;C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program 
Files\Java\jre7\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program
 Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL 
Server\100\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files (x86)\Microsoft SQL 
Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL 
Server\100\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL 
Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft Visual Studio 
9.0\Common7\IDE\PrivateAssemblies\;C:\Program Files\BMC 
Software\ARSystem\dataimporttool; C:\Program Files\BMC 
Software\ARSystem\midtier\WEB-INF\lib;C:\Program Files\Java\jre7\bin;C:\Program 
Files\BMC Software\AtriumCore\cmdb\sdk\bin;C:\Program Files\BMC Sof
tware\AtriumCore\cmdb\plugins;C:\Program Files\BMC 
Software\AtriumCore\cmdb\plugins\ne;

The JRE_HOME and JAVA_HOME environment variables are set correctly.  In fact, I 
checked the environment and there are no references to JRE8 at all.  There was 
a point where the PATH was wrong, but I fixed that and bounced the box.

And, if I copy+paste the java plugin line from armonitor.conf into a dos 
window, it works and starts up fine.

Any idea where the wrong path is coming from?

Thanks -

William Rentfrow

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