I actually have Process Explorer (if anyone reading this doesn't have it, it's pretty awesome for Windows) but I hadn't checked it that way.
I did, and the armonitor.exe that is executing is the one I anticipated. Also, the environment variables set for that show the ARMCONFIGFILE is the correct one I have been editing. So I bounced the box again, and there's still only one line in the armonitor.cfg file. Yet it's still starting up everything that used to be in the config file. It's some sort of crazy VM problem I think. And now the error messages have the correct JRE version in the (ie, jre7) but there's still obviously an issue. I did run into a problem once where no matter what I did I couldn't get a Virtual Machine to change an environment variable. It just was stuck in memory - eventually we had to have the physical host bounced, which fixed it. I'll try that here... From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Thursday, August 21, 2014 12:09 PM To: [email protected] Subject: Re: Java plugin server/armonitor pathing ** ok...here is a crazy question for you.....have you done a search on your server and verified that the file you are modifying is the file being used? It's possible that the armonitor that's being used isn't the one you think is...I have seen sometimes where it installs into a subdirectory.... You can verify which armonitor.exe is being executed with something like Process Explorer (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx), it'll tell you the full command line of the armonitor that's in memory after start... On Thu, Aug 21, 2014 at 10:57 AM, William Rentfrow <[email protected]<mailto:[email protected]>> wrote: ** LJ - The service is running as the "Local System Account", not as specific user. And the plugin server (and all of the others) have the specific java path: "C:\Program Files\Java\jre7\bin\java" -Xmx512m -classpath "C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC Software\ARSystem\pluginsvr\arpluginsvr81_build001.jar;C:\Program Files\BMC Software\ARSystem\approval\bin\armaskingImpl81_build001.jar;C:\Program Files\BMC Software\ARSystem\arserver\api\lib\arcmnapp81_build001.jar" com.bmc.arsys.pluginsvr.ARPluginServerMain -x RemedyBill -i "C:\Program Files\BMC Software\ARSystem" -m Here's an interesting thing to note. I commented out everything in armonitor.cfg except this line: Monitor-directory: "C:\Program Files\BMC Software\ARSystem" "C:\Program Files\BMC Software\ARSystem\arserver.exe" -i "C:\Program Files\BMC Software\ARSystem" -l "C:\Program Files\Common Files\AR System\Licenses\RemedyBill" -m ...and I still get the errors. So then I deleted everything but that line, double checked that I saved, and started it again. I still get the errors, AND it's starting stuff up that should NOT be started. For example, the recon engine is not in the armonitor.cfg file anymore, but it started it anyway. I'm starting to think something is very, very wrong with this VM maybe. From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of LJ LongWing Sent: Thursday, August 21, 2014 11:47 AM To: [email protected]<mailto:[email protected]> Subject: Re: Java plugin server/armonitor pathing ** William, What is the line in armonitor.conf?... does it start of as java abc, or is it c:\prog*\java? If it's just Java, try fully qualifying the line to the 'proper' java. Is your Remedy running as 'system', or as a user? If it's running as a user, then that user account could have its own environment variables that you might not be seeing when you are remoted into the server that could be causing issues. Looking at your path, I see that you actually have your jre7 in your path twice...first is 4th from the front, second is 4th from the end...that shouldn't hurt anything, but it doesn't need to be there either :) On Thu, Aug 21, 2014 at 10:31 AM, William Rentfrow <[email protected]<mailto:[email protected]>> wrote: ** Hi listers - I've been working on a vanilla 8.1 install as I've had time for a sandbox I can test stuff in. Windows Server 2008R2, SQL Server (remote box), Tomcat. At this point only ARS and CMDB, and Atrium Integrator are installed. During the course of the ARS install I installed JRE 8, which ended up not being compatible. So I downgraded to JRE 7 and everything worked fine, except the java plugin process (and a few other things) will not start up correctly when invoked by armonitor.exe. What I can't figure out is where a reference to the JRE 8 is coming from in the armonitor.log file. I see this right after the plugin server is supposed to start: Thu Aug 21 11:06:51 2014 Invalid argument : "C:\Program Files\Java\jre8\bin\java" -Xmx512m -classpath "C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC Software\ARSystem\pluginsvr\arpluginsvr81_build001.jar;C:\Program Files\BMC Software\ARSystem\approval\bin\ Obviously it's referencing the wrong JRE in there, but I have NO idea where it is coming from. The armonitor.conf does NOT have any references to JRE8. I've checked it several times, and I've had other eyes on it too. I have searched the entire registry, changed a couple of wrong JRE references, bounced the box, and that didn't fix it. I have verified the PATH is correct: Path=C:\Program Files\BMC Software\ARSystem\artools;C:\Program Files\BMC Software\ARSystem;C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\Java\jre7\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies\;C:\Program Files\BMC Software\ARSystem\dataimporttool; C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib;C:\Program Files\Java\jre7\bin;C:\Program Files\BMC Software\AtriumCore\cmdb\sdk\bin;C:\Program Files\BMC Sof tware\AtriumCore\cmdb\plugins;C:\Program Files\BMC Software\AtriumCore\cmdb\plugins\ne; The JRE_HOME and JAVA_HOME environment variables are set correctly. In fact, I checked the environment and there are no references to JRE8 at all. There was a point where the PATH was wrong, but I fixed that and bounced the box. And, if I copy+paste the java plugin line from armonitor.conf into a dos window, it works and starts up fine. Any idea where the wrong path is coming from? Thanks - William Rentfrow _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4745 / Virus Database: 4007/8066 - Release Date: 08/19/14 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. 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