Hi Experts, We are planning to Implement BMC Chat in Remedy 8.1 Environment.However we have few queries on Licensing and business cases.I have gone through BMC Chat Admin/User & Installation Guide,but could not gather much information.Please advise on below to proceed further:- 1- Do we need separate licenses for BMC Chat & Virtual Agent? 2-Is it possible,if we do not want to implement Virtual agent and allow end users to directly communicate with the support Agents? 3-If we are not implementing Virtual Agent,do we still need "Named User License"? 4-We have close to 20k user who will be using BMC Chat so does it mean everyone needs to have "named License" to use BMC Chat.
Kindly provide your valuable thoughts. Regards, Raj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
