Rajesh, I'm no licensing expert, but here is my understanding. 1 - As you have pointed out, Chat and Virtual Agent are two completely separate things 2 - Due to the fact that Chat uses an open (non bmc) chat server, that you can actually connect to outside of Remedy, I can't see how they can require licenses to connect to the chat server 3 - With that said....it's accessing the Chat server through a Remedy interface, so the user needs to have some sort of license to access the Remedy stuff (not related to Chat)....as far as I'm aware, 'that' license is sufficient to allow your users to chat among themselves relating to tickets.
On Tue, Aug 26, 2014 at 10:39 AM, rajesh <[email protected]> wrote: > ** Hi Experts, > > We are planning to Implement BMC Chat in Remedy 8.1 Environment.However we > have few queries on > Licensing and business cases.I have gone through BMC Chat Admin/User & > Installation Guide,but > could not gather much information.Please advise on below to proceed > further:- > > 1- Do we need separate licenses for BMC Chat & Virtual Agent? > 2-Is it possible,if we do not want to implement Virtual agent and allow > end users to directly > communicate with the support Agents? > 3-If we are not implementing Virtual Agent,do we still need "Named User > License"? > 4-We have close to 20k user who will be using BMC Chat so does it mean > everyone needs to have > "named License" to use BMC Chat. > > Kindly provide your valuable thoughts. > > Regards, > Raj > > <http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle?> > Get your own *FREE* website, *FREE* domain & *FREE* mobile app with > Company email. > *Know More >* > <http://track.rediff.com/click?url=___http://businessemail.rediff.com/email-ids-for-companies-with-less-than-50-employees?sc_cid=sign-1-10-13___&cmp=host&lnk=sign-1-10-13&nsrv1=host> > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
