Hi there i'm starting to work with PD associated to ITSM particularly incident module and i'm wondering if somebody can help me with some questions regarding this tool
1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. 2. when a process is attached to an incident can i still add ad hoc tasks? 3. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process "executing" at same time? thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
